Privacy Policy at carvionexra
Your privacy is a priority. This policy explains our practices.
Introduction and scope
At carvionexra, we take your privacy seriously. This policy outlines how we collect, use, and protect information in compliance with Australian privacy legislation.
By accessing our services, you acknowledge and agree to the practices detailed below. We encourage you to review this policy regularly for updates.
Information we collect
We collect information to deliver our services effectively and uphold regulatory requirements.
Information you give us
- • Personal details provided via forms such as names and email addresses.
- • Contact details including phone numbers and preferred contact methods.
- • Enquiries and requests sent using our contact channels.
- • Feedback or testimonials with user consent.
- • Any voluntary information shared during consultations.
Information collected automatically
- • Technical data including browser type, device, and access times.
- • Usage statistics from site interactions and page visits.
- • Cookie data preferences and consent records.
- • IP addresses for security and compliance reasons.
- • Aggregated analytics to improve services.
How we use your information
Information is used to provide services, enhance user experience, and ensure compliance with applicable laws.
- • Responding to enquiries and support requests promptly.
- • Facilitating bookings and consultations securely.
- • Improving processes and service delivery.
- • Sending important updates or policy changes.
- • Protecting against fraud and unauthorised access.
- • Meeting legal obligations and regulatory standards.
- • Aggregating data for internal research and improvements.
Our commitment: Your data is handled with integrity and confidentiality. We follow legal requirements and secure storage protocols.
Who we share information with
We may share information with trusted service providers to facilitate delivery and uphold our commitments.
Service providers and partners
Third-party companies support website hosting, analytics, or communication and adhere to our privacy standards.
Legal or regulatory requirements
Your information may be disclosed to comply with legal requests or Australian regulations.
Anonymous statistics
Data may be processed in aggregate for reporting and improvements only.
Your rights and choices
You can request access, correction, or deletion of your information at any time within legal boundaries.
- • You can ask for a copy of your information held by us.
- • Request corrections to incorrect or incomplete data.
- • Request deletion when information is no longer needed.
- • Request a transfer of your data to another provider.
- • Object to specific processing under certain circumstances.
- • Request processing restrictions in specific cases.
Contact us to exercise your rights or raise concerns about how your information is managed.
How your data is secured
Security is prioritised with strict protocols, encryption, and continual review of measures.
Technical safeguards
- • SSL encryption and secure transmission of data.
- • Firewall protection across servers and networks.
- • Regular vulnerability and security assessments.
- • Data access limited to authorised staff only.
Organisational safeguards
- • Staff undergo regular privacy training.
- • Strict internal policies guide data handling.
- • Access to information on a need-to-know basis.
- • Compliance checks and regular internal reviews.
How long we retain data
Information is stored only as long as relevant regulations and operational needs require.
- • Account records maintained as long as you engage our services.
- • Consultation history for up to seven years.
- • Contact and enquiry logs kept for compliance.
- • Transaction records retainment per Australian law.
- • Preference data removed upon your unsubscribe request.
Data may be deleted sooner if legally required or upon valid request.
Transfers outside Australia
Data may be processed overseas with partners following similar protections as in Australia.
- • Offshore cloud hosting with privacy standards.
- • International email and support platforms.
- • GDPR-compliant third-party services when applicable.
- • Binding privacy agreements with overseas providers.
Understanding cookies
Cookies help enhance website experience, remember you between visits, and enable analytics tools.
Types of cookies used
- • Enable fundamental website functions and security.
- • Measure and improve browsing performance.
- • Remember preferences for a tailored experience.
- • Enhance usability and core site features.
Cookie settings can be adjusted in your browser or by contacting us directly.
Privacy policy changes
This policy may be updated to reflect legal, regulatory, or operational changes.
- • Website banner alerts for key changes.
- • Email communications when major updates occur.
- • Ongoing policy availability for easy reference.
- • Revision date listed at the top of this page.
Continued use of our website indicates acceptance of changes.
How to contact us
Direct privacy questions or requests to our compliance officer.
carvionexra
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61 8 9561 0800
Email: content@carvionexra.com
Last reviewed 30 October, 2025
Policy effective from 30 October, 2025